FAQ

Specialists: How do I start working with Medlia Doctors?

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Click on “Register” and fill in the form. We will register you or your consultation and you can start working.

Specialists: Does Medlia Doctors need installation?

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Absolutely :). Click on “Login” and work from the cloud.

Specialists: How do I set-up all the options of my consultation (treatments, specialties, specialists, patients, etc.) in Medlia Doctors?

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Medlia Doctors is suuuuuuper intuitive: we make it easy for you to customize Medlia Doctors as you want. Even so, in case you need help, we will take care that you have everything ready to take your consultation to another level.

Specialists: How does Medlia Doctors connect to Medlia App?

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Medlia Doctors connects to Medlia App through the Virtual Consultation module. With this module, you will be able to offer video consultations, chat, geolocation and medical news to all patients who have downloaded the application on their Android and IOS devices. You will always work through Medlia Doctors.

Specialists: How does the subscription work?

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Each subscription adapts to your needs. Through the monthly payment you choose, you have the possibility to enjoy all the advantages of the program and connect with patients from around the world.

Specialists: How do I invoice my services that patients request through the Medlia App?

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The Medlia Doctors Virtual Consultation module makes it easy for you to manage your profile and your services offered in the Medlia App. Once the patient asks for a service, Medlia makes available a payment gateway to make the payment. At the end of the month, Medlia will pay you for the services billed in Medlia App.

Specialists: What happens if I already have a medical management program but I want to be visible in Medlia App?

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No problem. We will register you in Medlia Doctors in the same way, but you will only use the Virtual Consultation module. In addition, the subscription for only being visible in Medlia App is cheaper;).

Specialists: What happens to the data of my consultation if I unsubscribe?

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No problem. We will cancel your subscription and provide you with all the information of your consultation, as well as the data and histories of your patients during the time you have worked with us.

Specialists: Why should I use Medlia instead of other medical management programs?

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Because we offer, jointly, everything that other companies offer separately.

In Medlia we want to democratize the e-health so that you, as a specialist, do not have to go to countless pages and programs to offer different services.

In addition, we are simple, clear and transparent. And so we want it to be always.

Patients: Is the application free?

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Yes. The Medlia App can be downloaded and installed at no cost, and includes some free content.

Patients: Why use video consultation?

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The video consultation can never replace a face-to-face medical consultation: it is a complement that helps us in daily consultations saving time and adding comfort to our medical consultations, all this guaranteeing the doctor-patient confidentiality thanks to the high encryption of the information.

Patients: How can I book a video consultation?

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It is essential to register, go to your client area and select video consultation: in a previous appointment you can choose among the doctors that offer video consultation and make an appointment that will appear in your personal area. When the day and time come, simply enter the room: the doctor will be waiting.

Patients: Can I choose the doctor I want?

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Yes. You can choose between all the doctors that are available in our medical network, being able to segment them by specialty, closeness, assessment, etc.

Patients: Can I check with my GP from the App?

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Of course, recommend him to register in our medical network in order to offer your services from Medlia!

Patients: Is the application available in all countries?

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Of course!

Patients: Can I limit the content downloaded with a mobile Internet connection?

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To not run out of your rate information, you can choose to view your personal area, download medical prescriptions or your medical history and view it without the need of an internet connection.

Patients: What do I do if I have problems with the application?

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If the application quits unexpectedly or you have any other problem, first check that you have the latest version installed. If the problem persists, you can contact us by phone 902755369 or email soporte@medliagroup.com

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